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Frequently Asked Questions

I have a food restriction. Can I still order from you?

Absolutely! Many of our meals are gluten and dairy free, and these items will be marked as such. If you are logged into the website, please be sure to complete the dietary preferences form before placing your order. We have a separate packaging person creating all of our specialty meals.

However, please know that we are not a certified gluten-free, nut-free or dairy free kitchen, so some cross-contamination is possible. Our chefs are trained to prepare food based on your dietary needs, however, if you have any severe allergies, there is nowhere safer than your own kitchen.

I forgot to order meals for this week. Do you have any leftover meals I can buy?

You are able to buy our past week’s meals at our headquarter.  All of those meals are first come, first served. We are unable to guarantee which meals will be available, but there will be a variety of items available.  Please make sure to call our kitchen for availability before heading over.  412.341.4626  Address: 1015 Brookline Blvd Pittsburgh PA 15226

 

If I get a subscription, do I have to use all my credits every week?

No! You are welcome to order as many or as little meals per week as you would like. We only charge your subscription once it is less than 50 percent of your subscription value.

Can I recycle my delivery box, liner and ice packs?

Absolutely! This is the beauty of ordering from a local company. We do not use third party delivery drivers. All of our drivers are Pittsburgh Fresh employees, who will not throw your boxes over the curb. =) Please leave your box, foil liner and icepacks outside of your house on Sunday morning, and we will pick them up when we drop off your meals on Sunday.

Can I recycle my meal containers?

Yes, you can!  all our black plastic meal containers are made with 100% recycle material and you can also put that in your recycle bin. Unfortunately, we are not able to pick up any meal containers due to the safety guideline from the health department, please do not recycle containers with our the boxes, liner and icepacks.

For our a la carte items, they are 100% compostable containers and they can go straight to the trash can.  These containers meet FDA standards for food contact and are gluten free. They are made from the wheat stalks, not from the food grain which stores the proteins and allergens. Even our lids might look like plastic, but they are NOT. They are made from PLA, a plant-based plastic that is 100% compostable.

Can I recycle my meal containers?

Yes, you can!  all our black plastic meal containers are made with 100% recycle material and you can also put that in your recycle bin. Unfortunately, we are not able to pick up any meal containers due to the safety guideline from the health department, please do not recycle containers with our the boxes, liner and icepacks.

For our a la carte items, they are 100% compostable containers and they can go straight to the trash can.  These containers meet FDA standards for food contact and are gluten free. They are made from the wheat stalks, not from the food grain which stores the proteins and allergens. Even our lids might look like plastic, but they are NOT. They are made from PLA, a plant-based plastic that is 100% compostable.

What is the reheat instruction?

Entrees (Black containers with clear lid):  

MICROWAVE INSTRUCTIONS: covered and re-heat meals at high temperature for 2 minutes, and repeat until desired temperature. Enjoy!

OVEN INSTRUCTIONS: Container can NOT be reheat in oven; we recommend you transfer the food to an oven safe container; Pre-heat oven to 350 degrees. When oven reaches 350 degrees, let it cook for 15-20 minutes or until hot, depending on oven strength. Enjoy!

A la carte (Composable containers):  

MICROWAVE INSTRUCTIONS:Please remove the lid from package and cover food with a paper towel. Lids are NOT microwavable. Re-heat meals at high temperature for 2 minutes, and repeat until desired temperature.

OVEN INSTRUCTIONS: since all of the containers are made with plant-base material that is temperature sensitive, we recommend you transfer the food to an oven safe container.

Family Meals (Foil container): 

MICROWAVE INSTRUCTIONS: Transfer to a microwave dish, covered and re-heat for 2-3 minutes until hot; reheat time depends on portion size. Enjoy!   (This container is NOT microwavable)

OVEN INSTRUCTIONS: *The container provided is oven safe*; Pre-heat oven to 350 degrees. Remove any plastic containers, pour sauce on the meal, covered container.    When oven reaches 350 degrees, let it cook for 30-40 minutes or until hot, depending on oven strength. Enjoy!

What are the hours of operation?

Monday: 8am - 3pm
Tuesday: 8am - 3pm
Wednesday: 7am - 3pm
Thursday: 7am - 3pm
Friday: 7am - 6pm
Saturday: 7am - 4pm
Sunday: 7am - 11am

How do I contact you?

You can reach us via phone, email or stop by the office:
Email: orders@pghfresh.com
Phone: 412-341-4626
Address: 1015 Brookline Blvd Pittsburgh PA 15226

Are you based in Pittsburgh?

Yes we are! We are born and raised in Brookline. Our kitchen and office is located right on Brookline Boulevard, across from the cannon.

Refund Policy

Customer satisfaction is our priority.  Please do not hesitate to send us a message through email or give us a call for a refund or replacement. Replacements and refunds are never guaranteed and will be reviewed on a case by case basis.

We are taking every precaution so as to triple check the orders, but mistakes do happen.  Please let us know in 24 hours of any mistakes for your order to be exchanged the next delivery day or we would or we can credit the meals.

If you have any other questions, we recommend that you get in touch with us today.  Please do not hesitate to give us a call at 412-341-4626 or email us at orders@pghfresh.com and expect that we will get back to you as soon as possible.

What days do you deliver?

We deliver all the meals on Sundays; however, if you are not available on Sunday, you can put a note in to have your meals deliver on Monday.  Our team delivers between 9 a.m. and 7 p.m. on Sundays and Mondays.

Do I have to be home to receive my order?

No, our food is delivered in a foil-lined box with ice packs to keep your food cool for 6-8 hours depends on the temperature outside.  Please be sure to put your food in the refrigerator as soon as you take them out of the box.

Can I order for my family members?

Yes! You can order from any part of the country for anyone in the Pittsburgh area. You also can send them gift cards if you don't know their specific dietary preferences. Buy a gift card here!

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"Besides the fact that the food was fantastic, the customer service I received from Pittsburgh Fresh was out of this world."
CHELSY K.